The Implementation of Lean Healthcare As an Effort to Improve The Quality and Patient Satisfaction in Outpatient Services: A Case Study At Bontang Islamic Hospital

Authors

  • Ary Sigit Pranoto Universitas Sangga Buana
  • Sumeidi Kadarisman Universitas Sanggabuana, Indonesia
  • Etty Sofia Mariati Asnar Universitas Sanggabuana, Indonesia

Keywords:

Lean Healthcare, service quality, cost, delivery speed, patient satisfaction, Rumah Sakit Islam Bontang, outpatient services

Abstract

This study aims to identify the influence of Lean Healthcare, including service quality, cost, and delivery speed, on patient satisfaction in Rumah Sakit Islam Bontang outpatient services. The sample comprises 376 selected from 6,200 patients using the Simple Random Sampling method. This research employs a quantitative approach with descriptive and verification methods. Data were collected through questionnaires filled out by respondents, and the analysis was conducted using multiple linear regression with the assistance of SPSS software. The results indicate that service quality, cost, and delivery speed significantly affect patient satisfaction both partially and simultaneously. In conclusion, implementing Lean Healthcare has improved patient satisfaction in Rumah Sakit Islam Bontang outpatient services.

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Published

2025-06-03

How to Cite

Pranoto, A. S., Kadarisman, S. ., & Asnar, E. S. M. . (2025). The Implementation of Lean Healthcare As an Effort to Improve The Quality and Patient Satisfaction in Outpatient Services: A Case Study At Bontang Islamic Hospital. Jurnal Sehat Indonesia (JUSINDO), 7(2). Retrieved from https://jusindo.publikasiindonesia.id/index.php/jsi/article/view/372

Issue

Vol. 7 No. 2 (2025): Jurnal Sehat Indonesia (JUSINDO)

Section

Articles

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Copyright (c) 2025 Ary Sigit Pranoto, Sumeidi Kadarisman, Etty Sofia Mariati Asnar

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